Customer Service


Ordering Options


Online - We accept payments through Paypal, a safe and secure online payment service that accepts all major credit cards. If you complete our online order form, this is the payment method used.

By Mail - Please enclose your mailing address (where the order will be shipped to), your order, a phone number and/or email address where we can contact you if we have any questions. Please use our online shopping cart to get your order total including shipping and any applicable tax (there is a 5% tax to orders shipped to Wisconsin as well as an additional .5% sales tax for Rock Co., WI residents), print this off and mail it to us with your check or money order. Orders will ship once the payment has cleared.
Mail to:
Wildhaven Soap Co
1915 Thomas Rd
Beloit, WI 53511


Shipping Information


Normally we ship USPS Priority within 2-3 business days. Larger orders may be shipped UPS. Since we are a small family-owned business, there may be times that we will be out-of-town when your order is received. So shipping may take a bit longer - fortunately this doesn't happen very often!    If there is any concern as to when your order may be shipped, please contact us before ordering.  (either at 608-362-SOAP or wildhavensoap@att.net)
 
Whenever possible, we like to recycle by shipping in previously used boxes - so if your box looks a bit tattered you can feel good that you had a share in protecting our precious earth!  If we do use a new Priority box, please recycle!
 
There is a flat rate shipping charge of $6.00 per order. 



Returns/Exchanges


Because of the personal nature of our products, we are unable to accept returns.  If you have any questions or concerns before ordering, please get in touch with us.  We want to do whatever we can to make sure that you'll be more than happy with your order!


International Orders


Sorry, we are not handling International orders at this time!


Customer Feedback


We love to hear from our customers! Please contact us if you have any questions or comments. Or if there's a particular scent that you love that we don't currently carry - let us know. We're always dreaming up new possibilities and would love to have your input!

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